Garwyn ::

The Directors and Staff of Garwyn Limited, are committed to achieving a consistently excellent standard of quality in Claims Handling and Adjusting Services, on behalf of Clients.

This will be assisted by seamless monitoring of every aspect of the service provision and our training programme based on staff obtaining relevant CII or CILA qualifications, professional qualifications or those relevant to their role within the Company. This will be supported by continuous professional development and appraisal.

Key elements in ensuring the quality of service provided:

	Service Standards applicable to all staff grades monitored by local Managers and tested by the responsible Regional Director and an internal audit team.
	Provision of audit facilities to clients.
	A range of computer generated reports identifying workloads, performance indicators and levels of charge.
	All staff are regularly assessed for performance and training needs.
	All Adjusting staff are regularly assessed for authority levels.