All correspondence will be considered immediately upon receipt and that requiring a reply will be attended to within 5 working days. New instructions will be acknowledged by return.
 

All normal investigations will have been completed within 1 month of notification unless it conflicts with the Client's own requirements and/or multiple visits are preferred. Discussion locally with the client will take place where previously required/agreed or when considered necessary.
 

When Reports are required they will be issued within agreed service standards
 

Where appropriate, negotiation with Solicitors will involve an exchange of view and personal discussion in preference to correspondence.
 

Claims will be valued by use of recognised precedents including Kemp & Kemp, Current Law Index, judicial guidelines or other published literature. Reserves will be based on full valuation (disregarding liability) including likely costs and fees.
 

Familiarity with technical literature and recent changes in legal liability and quantum will be maintained at all times by using the Company library facilities.
 

Where required, advice of a claim settlement will be communicated to the appropriate person(s).
 

All administration procedures of the client and handling instructions will be fully understood at all times and periodically reviewed.
 

If any serious hazards are perceived during the course of routine investigation they will be drawn to the attention of the client so that appropriate risk prevention measures may be considered.
 

To identify that the job has been satisfactorily done